In today’s digital era, online shopping has become increasingly popular, offering convenience and a wide range of products. However, one challenge for e-commerce businesses is replicating the in-store shopping experience, where customers can interact with sales associates, receive personalized advice, and see products in real time.
Arvia lifetime deal, a powerful tool offered by PitchGround, aims to bridge this gap by enabling retail brands to provide video shopping assistance on their e-commerce sites. In this article, we will explore how Arvia can revolutionize the online shopping experience, increase sales, and improve customer satisfaction.
The Power of Video Shopping Assistance
Incorporating video shopping assistance into e-commerce sites can yield significant benefits for retail brands. Studies have shown that 40% of shoppers are more likely to purchase a product if they can communicate with a live expert.
Additionally, 71% of customers prefer live chat as a means of asking questions, surpassing traditional customer service channels like telephone calls. By integrating Arvia’s video call widget, businesses can tap into these preferences and provide a personalized shopping experience that fosters trust and engagement.
Easy Implementation and User Experience
Once integrated, customers can instantly connect with sales associates face-to-face, view products in real time, and receive tailored guidance. The platform’s stability ensures smooth communication and enhances the overall user experience.
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Key Features of Arvia
Arvia provides a range of features designed to optimize the video shopping experience. These features include:
- Video Call UI Customization:
The video call widget can be customized to align with a company’s branding and web design. Businesses can modify colors, font sizes, text content, user consent details, and more to create a cohesive and visually appealing interface.
- Call History:
Arvia enables businesses to access detailed information about sales conversations. This includes video recordings, missed calls, lead forms, meeting notes, recommended products, text messages, and the URL where the call originated. Such data allows for comprehensive analysis and follow-up actions.
- Advanced Analytics & Reports:
Arvia’s dashboard provides valuable insights through comprehensive analytics and reports. Businesses can assess the performance of sales agents, gauge customer satisfaction survey results, track online status changes of agents, measure meeting durations, and evaluate customer waiting times. All reports can be exported and downloaded for further analysis and decision-making.
- Product Recommendation:
Sales agents can access product information directly from a company’s website and showcase them during the video call. This feature enhances the sales process by providing real-time product details and recommendations tailored to customers’ needs.
- File Upload and Screen Sharing:
Arvia enables users and agents to upload files and share screens, respectively. This functionality allows for seamless collaboration and demonstration of products and services, facilitating a more immersive shopping experience.
Customizable Lead Forms:
Companies can enable lead forms to collect user information from online shoppers before they join a video call. This feature enables businesses to gather valuable data for future marketing and sales initiatives.
Use Cases for Arvia
Arvia’s video shopping assistance can be applied to various industries and use cases. Here are a few examples:
- Apparel & Fashion:
Online shoppers can connect with in-store sales associates, seek advice on different colors, sizes, textures, and receive recommendations for the best combinations. The guidance provided by agents helps customers make informed purchasing decisions.
Customers exploring furniture options can engage in video calls to visualize different products, inquire about materials, size variations, and production times. These interactions assist customers in selecting the most suitable furniture pieces for their needs.
- Mom & Baby Products:
Parents can initiate video calls with sales experts to explore baby stroller models, seek recommendations based on age ranges and material durability, and inquire about ingredient details and potential allergies associated with baby formulas.
Why choose Arvia
Arvia stands out from the competition due to its numerous advantages and unique offerings. Here’s why businesses prefer Arvia:
- High Sales Conversions and ROI:
By providing personalized video shopping assistance, Arvia helps increase sales conversions and achieve a high return on investment.
- Quick & Easy Installation:
- Customizable Video Chat UI:
Arvia’s video call widget offers flexibility in customization, allowing companies to align the interface with their branding and web design.
- Insightful Video Call Analytics:
The comprehensive analytics and reporting features of Arvia empower businesses with valuable insights, enabling them to optimize their video shopping strategies and improve customer satisfaction.
- Flexible Integration Options:
Arvia can be easily integrated into existing e-commerce platforms, providing flexibility for businesses with varying technical requirements.
- Automation and Ease of Use:
Arvia simplifies the user journey by automating processes from user sign-up onwards, enhancing efficiency and reducing manual efforts.
Arvia’s video shopping assistance revolutionizes the online shopping experience, enabling retail brands to provide face-to-face interactions, personalized guidance, and real-time product demonstrations to their customers.
By integrating Arvia’s easy-to-use platform, businesses can increase sales conversions, improve customer satisfaction, and differentiate themselves from competitors. With its customizable features, advanced analytics, and flexible integration options.
Arvia empowers e-commerce stores of all sizes to deliver an immersive and engaging shopping experience. Embrace Arvia today and take your e-commerce sales to new heights.